[SATLUG] Uverse

[Brian Lewis]

Ok I must chime in :)

I worked for the company that does U-verse (thats the 'proper' spelling) 
Technical Support.

U-verse sucks. Here's how it works.

There are 4 streams coming into a house. Think of it as 4 pieces of yarn.

When you watch HD, 2 of those streams are taken up, leaving you with 2 
streams to use.

Here's where it gets interesting. At last count, you can have 4 receivers 
in the house MAX. When they're all on, they each use 1 stream. Say you 
wanna watch HD, one of the other TV's will be interrupted. So you can only 
watch TV on 3 at once.

Now say you wanna record. You're recording one HD show, and watching 
something else, that = 3 streams, so 2 of your Set top boxes are OOC until 
the recording is finished.


This service is not ready for the prime time. It is still technically in 
beta (as of last August, newest update and news from several friends who 
still work there have confirmed this as well), and the tech support 
consists of resetting the 2wire modem and motorola receivers.

Also remember, each house receives about 56M of bw max. If you're in an 
environment where more than 1 tv is on at once, or you are recording 
several shows at once, your internet speeds will definately suffer.

Throughout my time doing tech for them, i have never once seen anyone get 
the download speeds of the "Pro" package.

Also, if any of you are looking for a generic level 1 tech support job, 
the call center is located on Boulverde rd right inside the loop.

Company is called 2wire, they are spamming the fuck out of craigslist 
trying to get tech's.

Any questions? Feel free to ask me on or off list. The tech for this 
product is actually cool, but it's not ready at all.

Thanks!,
Brian

On Sun, 25 Nov 2007, twistedpickles wrote:

> On Nov 25, 2007 8:51 PM, Zeb Fletcher <zeb.fletcher at gmail.com> wrote:
> I got it a couple of weeks ago and like it so far. The only really drag for
> me is that you only get one HD channel whether your recording on the DVR or
> watching it, were as TWC I got two. Other than that I believe the channel
> quality is on par with TWC if not better. KENS doesn't lock up all the time
> on U-verse were as on TWC I couldn't watch the channel because it was so
> bad. I also like the fact I'm going to be able to watch the Dallas/Packers
> games this Thursday, I know it's not that important to most but I like the
> channel selection and package selections you get with U-verse.
>
> Zeb
> --
>
>
>
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> Do you mean you can only record one hi-def channel at a time where as with
tw 2. Or is it watch and or record only 1?
>
>
> --
> ::twistedPickles:: :
> --
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